Shipping & Returns Policy | Worldwide Delivery | Al-Banuri
Shipping & Returns — Al-Banuri Kufi Caps
Shipping Destinations
Al-Banuri ships worldwide from our Karachi, Pakistan facility. Primary markets:
- Pakistan — nationwide delivery
- United Kingdom — all cities
- United States — all states
- Canada — all provinces
- UAE — Dubai, Abu Dhabi, Sharjah, all emirates
- Saudi Arabia — Riyadh, Jeddah, Makkah, Madinah, all cities
- Germany — all federal states
- Australia — all states
- Other countries available on request
Delivery Time
| Destination | Standard Delivery | Express (Available on Request) |
|---|---|---|
| Pakistan | 2-5 business days | 1-2 business days |
| UAE / Saudi Arabia | 5-10 business days | 3-5 business days |
| UK / Europe | 7-14 business days | 3-7 business days |
| USA / Canada | 10-15 business days | 5-7 business days |
| Australia | 10-15 business days | 5-7 business days |
Delivery times exclude customs clearance delays which vary by country.
Shipping Cost
Shipping cost is calculated at checkout based on weight, destination, and shipping speed.
- Pakistan: Flat rate or free over a minimum order value
- International retail: Calculated by destination and package weight
- Wholesale orders: Bulk shipping rates with significant discounts; often free shipping for large bulk orders. Contact for quote.
Tracking
All orders ship with tracking. You will receive a tracking number via email and SMS once your order is dispatched.
Customs & Duties
For international orders, the customer is responsible for any customs duties, taxes, or fees charged by the destination country. We declare orders accurately and provide all required documentation.
Returns & Exchanges
Return Window
We accept returns within 7 days of delivery for items in original, unworn, unwashed condition with tags attached (where applicable).
How to Return
- Contact us at +92 318 0245451 (WhatsApp) within 7 days of delivery
- Share photos of the item and reason for return
- We will provide return instructions
- Customer pays return shipping for change-of-mind returns
- Refund processed within 5-10 business days of receiving the returned item
Defective or Wrong Item
If you receive a defective item or wrong product, contact us immediately with photos. We will arrange a replacement or full refund (including return shipping) at our cost.
Non-Returnable Items
- Custom or private-label orders
- Bulk wholesale orders (covered by separate wholesale agreement)
- Items showing signs of wear, washing, or damage by the customer
Contact
WhatsApp & Phone: +92 318 0245451
Location: Karachi, Pakistan